Frequently Asked Questions

Who is towel.nl?

Handdoek.nl is THE online address for new towels, bath towels, guest towels and washcloths and is registered with the Chamber of Commerce in Amsterdam under number 55833381 and is located at Klomp 5 in Beverwijk. our range: Personalized bath towel, bath towel with name, trendy shower towels, towels, children's towel, towels for men, towel as a gift, towels from major brands, high quality and competitively priced!

What are the shipping costs?

Shipping costs are free from €20. Netherlands €4.95 and Belgium €6.95

Can I track my order?

Your order will be delivered by Post.nl. As soon as your package is picked up from us, you will automatically receive an email with a track & trace code. You can then easily track your package yourself.

What are the payment options?

You can pay by the payment methods offered on the website. The options are: Ideal, via a bank transfer, Paypal and Afterpay.

How do I know that my order has arrived safely?

You will always receive an email confirmation of your order. If this is not the case, please send an email to info@handdoek.nl . We will answer your question as soon as possible.

How quickly will my order be shipped?

If you place your order before 17:00, your order will be shipped the same day and you will usually receive your order the next business day. Personalized products have a delivery time of 1-3 business days.

Is it possible to pick up my ordered item?

Handdoek.nl has specialized as a web shop, but in some cases you can pick up the item by appointment.

Can I return my ordered item?

You may return your ordered item within the applicable general terms and conditions. You can send an email to info@handdoek.nl and you will receive a return address from us. After receiving and checking the item, we will refund the purchase amount to you as soon as possible (1-2 working days). For more information, please consult the general terms and conditions.

Please note ! The products must be packed in the original packaging, if possible. Personalized items cannot be returned.

I have a question?

Please feel free to contact us via info@handdoek.nl or by phone 0251-756045. We will be happy to answer your question.

I received the wrong item.

Please contact us as soon as possible via info@handdoek.nl .

I have a complaint about an item.

Please contact us as soon as possible via info@handdoek.nl We will carefully process your complaint. For more information, please refer to the General Terms and Conditions.

What happens to my data?

We do not provide data to third parties. For more information, please consult the Terms and Conditions.